- How do I register for an account and sign in to make an order?
You can register at www.thehomepigeon.com by providing basic information. It is necessary for you to be registered as an account user in order to use the services offered.
- What are the service charges?
You can find the prices here. Payment must be made before you can confirm and submit your order.
- Is there a minimum order quantity?
Yes, the minimum order quantity is 100 pieces. However if you are looking for something specific and of a certain quantity, please contact us.
- When will the mail be delivered?
The normal print production lead time is 3-5 working days, depending on the mail volume of the order and the prevailing production capacity. You will receive email confirmation on the expected posting schedule. We advise that you refer to the Terms and Conditions for more information on any failure or delay by third party to fulfill your order.
- How can I change the content of my order?
Before you submit and make payment for your order, you may preview the content to ensure the accuracy of content. If submission and payment have been made for your order, any changes or cancellation of the order will not be accepted. We advise that you peruse the document with the preview function available before confirming and submitting your order.
- How many pages can I print for each recipient?
You may load your list of recipients to create your document however each recipient is limited to two (2) pages content print.
- Can I stop the mail printing after confirming the order?
As soon as payment has successfully been made and credit points being deducted, you no longer can stop the mail printing after order is submitted for production.
- What happens if the addressed mails are undelivered?
A report on any undelivered mails with reasons of the return will be provided.
- Can I send my mail to overseas addressed?
No, you cannot send mails to overseas addressed using this platform. We are not obligated to check for any upload of overseas addressed. It will be treated as undelivered mail. We are not responsible for any charges incurred for any upload of overseas addressed. If you wish to send your bulk mail overseas, please contact us.
- What file formats can I use for uploading addresses?
Our application accepts addresses files in Excel format. Please use the template provided here.
- What happens to the uploaded address data?
The protection and security of your data forms the foundation of the service. We guarantee reliable and high standard of data protection. We do not share to third parties except with our trusted printing and mailing partners where the passing of the information is necessary to provide you with the service requested.
- How do I make payment?
You may bank in payment into our account and attach the proof of payment or payment receipts for us to proceed further. The bank in details is provided when making payment. We will only process job submitted upon successful payment made.
- How can I check my order history / record?
You may log in to your account to preview your last 6 months of order history / record (s).
- Will I have a receipt for my order paid?
You will receive a payment confirmation email upon completion of order submission and payment.
- Can I arrange refund after making payment?
As payment will only be made after you have finalized your document, no refund is allowed after payment.
- How does the credit point work?
We assign credit point for each RM1 = 10 credit points. Points means the points converted from your purchase of credits to pay for your order. You may top up your credit (means the transaction of adding credits to your account). The credits are non-transferable and non-assignable to third parties; : not exchangeable and/or cannot be converted to cash.
- Where can I check my credit points?
You may check the history and record of your credit points, current points balance and any other relevant information available under your account.
- Is there expiry to the credit points?
If there is no order / transaction for a period of twelve (12) consecutive months (“Dormant Period”), your account will be deactivated and all credit points will not be refunded. You are encouraged to use your points before your account is being deactivated.
- What is return mail management?
We offer return mail management for you to keep tabs on all your printing and mailing jobs; whether for tracking of your printing costs or getting a status report on your mailing. Unique reference mailing number is provided with reasons for return being captured for you to update your database.